FAQ

We were PerfectCarvings at Etsy. We started to market our own brands with this new store: www.woodecors.com in April 2024.

We do woodcarving and we do it well. Bookmark our store website and we will save your budget.
Bespoke jobs are welcome.
Feel free to contact us and we will work together to make your design come true!

PLEASE READ BELOW BEFORE PURCHASE:

1) Shipment delivery to USA/ Canada via Standard Shipping now is about 2-3 weeks. To European Countries and most parts of Australia, delivery takes about 1.5-2.5 weeks. Unexpected delays sometimes happen, please don't place an order if you need the item so urgently, unless you pay for express shipping.

2) Customers are responsible for the duty and taxes charged by the Customs of their countries. Please consult the tariff from your Customs office before you purchase.

3) We send your order to the address shown on your order. We can change the delivery address prior to the package sent. Please advise any delivery address change before shipping. We also strongly recommend you provide a phone number for delivery purposes, which would greatly reduce the shipping issues. We will not use your phone information for any other purposes, including contacting you.

4) Most of the appliques are delicate and with the possibility of damage in internationl shipping, even if they are packed well with a protective backboard. The damage can be fixed with instant glue easily and it won't affect the function and final appearance after they are stained or painted. We DO NOT issue a refund for those small breakages. We use plywood to protect the appliques but still, they will be possibly damaged (0.5% possibility) when rough handling occurs. Please think carefully if you are able to fix the breakage before you purchase any appliques from my store.

5) We offer as many sizes and wood species as possible to meet customers' diversified demands. All the size details have been specified in the Item Description. Please read it carefully before placing your order, especially for those size-sensitive items. We do NOT REFUND if the size you chose doesn't fit your needs after receipt of the package. Please take a minute to check if the item size is OK for your job, which would save a lot of trouble for both of us. If any of the sizes listed bothers you, please feel free to contact us. Hand-made products, Size Tolerance is 1/16"--1/8", minor shape difference are allowed.

7) We have about 600 designs supplied in multiple sizes and 5-7 different wood species. Most of the items are made to order and you can request to cancel your order in 72 HOURS. The PAYPAL TRANSACTION FEE will be deducted from the refund.

Should you have any questions, please don't hesitate to message or email us!

Thank you!

Contact: Wilson Wu,   Email: perfectcarvings@gmail.com